What we offer
Outbound Support
Inbound Voice Support
IT Services
What we do?
We customize the scale of the engagement according to client needs. Our delivery excellence, based on a robust global delivery capability, offers strategic sourcing options – offshore and near shore.
At AADI live our Mission, Vision and Core Values every day, at every department and every level of the company. These principles are used as an active guide for our decisions from the top down and our results for our clients are the evidence of their successful integration into our operations.
Our Features
Appointment setting and Customer Relationship Management lifecycle – from customer targeting and segmentation to customer acquisition leading on to continued engagement resulting in superior retention.
Handling core basic desk tasks like phone answering, email answering, appointment scheduling, social media content management, document processing etc. to relieve customers’ core team from transactional basic taskss to focus on more complex in house tasks.
Focus on B2B as well as B2C, tele prospecting, lead nurturing and survey based lead generations.
Customer order/support Helpdesk through voice, email, chat and social media channels, Enquiries, Financial transactions, E-Commerce Support, Shipping and Logistics coordination.
Using the value of service channel to generate sales through upsell and cross sell.
Data entry, Indexing, Invoice Entry, Appointment rescheduling, Email Management.
Our Management
From The Methodology
To deliver high-quality services to customers, AADI adopts a method of “phase management” in which we perform reliable quality assurance from the customers’ perspective by setting conditions that must be met for each phase of product delivery.
Our Department of Operations Management covers production management, product and process development in general as well as information and communication in and about modern service enterprises. Our overall strategic research focus areas are inter-organisational relations and performance management.
Quality Management
To deliver high-quality services to customers, Dynaxon adopts a method of “phase management” in which we perform reliable quality assurance from the customers’ perspective by setting conditions that must be met for each phase of product delivery.
Meanwhile, in our quality management activities aimed at boosting the quality of business functions, Dynaxon implements a Quality Settlement review each fiscal year to ascertain customer satisfaction, and incorporates the results in our quality assurance policy and quality goals for the following fiscal year.
Operation Management
Our Department of Operations Management covers production management, product and process development in general as well as information and communication in and about modern service enterprises. Our overall strategic research focus areas are inter-organisational relations and performance management – often referred to as operations management.
Learning & Development
To deliver high-quality services to customers, Dynaxon adopts a method of “phase management” in which we perform reliable quality assurance from the customers’ perspective by setting conditions that must be met for each phase of product delivery.
Meanwhile, in our quality management activities aimed at boosting the quality of business functions, Dynaxon implements a Quality Settlement review each fiscal year to ascertain customer satisfaction, and incorporates the results in our quality assurance policy and quality goals for the following fiscal year.
Talent Acquision
AADI understands that the foundation to success of an organization lies in its work force management. Hence the applicants go through various assessments and interviews which tests their communication, skill level, technical knowledge and behavioural traits followed by stringent reference checks.
Testimonials
-A Leading Data Processing Co.
UK
- A Leading Market Research & Survey Co.
UK
- Data House
UK
- Customer For Helpdesk & Back Office Processing Work
UK