Non Voice
Non Voice support usually spreads across any scope of work in the outsourcing industry wherein the representative is no required to speak to customers and includes activities like email marketing and support, chat support, transcription and order processing. AADI offers services wherein representatives are trained as per client requirements. They are trained and evaluated to nurture their skills wherein they can deliver efficient transaction processing or support through email or chat. We also offer skilled work force to complete high end transcription, order taking and order processing projects.
Following are some of our key expertise and features of our back office support:
- End-to-end processing of orders placed by customers via phone or other channels
- Data Entry
- Order Review and Approval
- Fraud detection and payment verification with the associated bank
- RMA Management, Issue refunds and return tracking
- Exchange tracking and management
- Affiliate and partner management
- Wholesale order management
- Distributor channel management
- Weekly Inventory reconciliation between shopping cart and fulfilment provider inventory
- Backorder tracking and management
- Chargeback management and bank reconciliation
- Customer Service responses at Social Media Channels
