Inbound Voice Support
Any company wants a customer to be loyal towards the company be with them for life. They key towards achieving this is how the customers are treated and if you are one of those companies who takes pride in how you pamper and treat your customers, then we at AADI also share the same feeling. We understand the initiatives and the cost that has been incurred to acquire a single customer and the importance of retaining them and we at AADI can help create a positive experience with your customers that leads to loyal and repeat customers as our support professionals treat all our client’s customers as their own whether it is via voice, email or chat. Our support professionals have the experience and expertise to make customers happy.
With the capability to integrate with client systems and cutting edge technology including Automatic Call Distribution (ACD), Interactive Voice Response (IVR) and Cloud Routing of calls to multiple locations between India and Philippines, we specialize in offering mid-sized businesses with the same high quality inbound call center solutions that a bigger company enjoys.
Types
At AADI, we train our support professionals to answer calls promptly and resolve customer issues with utmost empathy thus ensuring that any customer who calls us hangs up the phone with a smile on their face. The agents are skilled and experienced to provide solutions in short time span while they are supporting the customer over the phone thus ensuring that call traffic spikes and pressures are managed with minimal call abandoned rates. Our quality control methods ensure that high levels of customer service is provided to the most difficult customers with a smile on their face.
Majority of the modern day outsourcing industry was set up by the trend of companies choosing to outsource their help desk and technical support to 3rd party companies to counter the cost of hiring, training and managing the in house support group. AADI comprehends the objective of doing this and ensures that technically qualified and skilled staffed are screened, trained and put on phones only after careful evaluation that helps us deliver high quality technical support in replacement for your in house team. AADI as a package offers features including reduction of overhead costs, increased productivity and response time, 24/7 support to customers, rapid ramp up and scalability and cutting edge technology.
Majority of the modern day outsourcing industry was set up by the trend of companies choosing to outsource their help desk and technical support to 3rd party companies to counter the cost of hiring, training and managing the in house support group. AADI comprehends the objective of doing this and ensures that technically qualified and skilled staffed are screened, trained and put on phones only after careful evaluation that helps us deliver high quality technical support in replacement for your in house team. AADI as a package offers features including reduction of overhead costs, increased productivity and response time, 24/7 support to customers, rapid ramp up and scalability and cutting edge technology.
Order taking can be called an art more than a skill which requires combination of complete accuracy, competency and efficiency. Relying on AADI for your order taking implies that none of your orders would ever be missed since we can operate 24/7 and also have the flexibility to route over flow calls/off business hours calls to any of our locations thus enabling to handle high call traffic
In an era which is ruled by technology, it may be called a sin to miss even a single call from our customer. AADI offers this unique tailor made service wherein you can direct any kind of seasonal call traffic spikes or overload traffic to us and we will handle your customers with utmost care. This will mean that you will not be abandoning any call even if your in house OR regular 3rd party contact center is fully utilized in supporting the customers
In addition to the above, we also understand that all mid-sized companies may not have the capability to support their customers during off business hours. India and Philippines being geographically located at destinations which has a time advantage, AADI offers services wherein we can handle the off business hours traffic.
As a package we offer a wide array of pricing models including call based, traffic based or fixed hourly based which is flexible and negotiable.